phluck Privacy Policy

When you register on phluck, we collect the personal details you provide directly — including your full name, date of birth, email address, and mobile number. We also collect account activity data such as login timestamps, game session records, deposit and withdrawal history, and device information used to access the platform. Technical data like your IP address, browser type, and operating system may be collected automatically to help us maintain platform security and performance. If you contact our support team, we retain records of that correspondence to help resolve any follow-up queries efficiently. We only collect information that is necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The information we collect is used primarily to operate and maintain your phluck account, process deposits and withdrawals, and deliver the gaming experience you expect. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your activity data helps us detect and prevent fraud, identify unusual account behaviour, and comply with our obligations under Philippine anti-money laundering regulations. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience — this data cannot be used to identify you personally. We do not use your personal information for third-party advertising, and we do not sell or rent your data to any external marketing organisations.

phluck does not sell, trade, or rent your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary to perform those specific services, and always under strict confidentiality agreements. We may also disclose your information to Philippine government authorities, regulators, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of phluck, our players, or the public. Any third-party service providers we engage are required to handle your data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose beyond the service they provide to us. We will notify you of any material changes to how your data is shared, to the extent permitted by law.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phluck platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering record-keeping obligations. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedule. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect any unauthorised access to your account, please contact our support team immediately.

Under the Republic Act No. 10173, also known as the Data Privacy Act of 2012, Filipino data subjects have the right to be informed about how their personal data is processed, the right to access their personal data held by phluck, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your personal data, the right to erasure or blocking of data that is no longer necessary or was unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page — we will respond to all verified requests within the timeframe required by applicable law. We will not discriminate against you for exercising your data privacy rights, and we will not restrict your access to the platform solely on the basis of a data access or correction request.

phluck uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. We also use session analytics cookies to understand how players navigate the platform so we can identify and fix usability issues — these analytics are conducted using anonymised data only. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour. You can manage or disable cookies through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform, including the ability to stay logged in. By continuing to use phluck after being informed of our cookie practices, you consent to the use of cookies as described in this section.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify you via your registered email address. We encourage you to review this page periodically so you remain informed about how we protect your personal information. Your continued use of the phluck platform after any update constitutes your acceptance of the revised Privacy Policy. If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team — we are always happy to help.